This morning the Today programme will broadcast an interview I gave a few weeks ago, following a series of appalling complaints that came to see me regarding the care their loved one received at Mid Staffs.
It seems that any improvements that we hear about on the wards, the next few weeks we hear that any improvements havent been sustained.
The last round of complaints involved an elderly woman left on the commode for three hours. /when the family complained they were told that the staff cannot remember it happening. And no further action was taken- lessons learnt?
Another family told me that there was no water available on the ward for any of the patients- lessons learnt
We heard the same thing from another ward and another complainant, no water available through the night.