Complaints Procedure

Your first step should be to complain to the organisation or practitioner involved so that they can have the chance to resolve your complaint. They should give you full details of the complaints procedure and try to sort out your complaint.

You may also wish to contact your local Independent Complaints Advocacy Service (ICAS) Open in new window. ICAS supports patients and their carers who wish to pursue a complaint about any NHS treatment or care.

If your complaint involves both health and social care, please telephone us for further advice on 0345 015 4033, regardless of where you are in the complaints process.

The Parliamentary and Health Service Ombudsman has clear guidance on how it deals with complaints.

The Parliamentary and Health Service Ombudsman exists to provide a service to the public by undertaking independent investigations into complaints that government departments, a range of other public bodies in the UK, and the NHS in England have not acted properly or fairly or have provided a poor service.

PHSO’s aim is to provide an independent, high quality complaint handling service that rights individual wrongs, drives improvements in public services and informs public policy.

Complaints Helpline

0345 015 4033

The Helpline is open from 8:30am – 5:30pm, Monday to Friday