Cure the NHS - Mid Staffs hospital inquiry http://www.curethenhs.co.uk Campaigning for better NHS care Mon, 25 Aug 2014 21:21:55 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.2 Department of Health- Request for comments http://www.curethenhs.co.uk/news/department-of-health-request-for-comments/ http://www.curethenhs.co.uk/news/department-of-health-request-for-comments/#comments Mon, 25 Aug 2014 21:21:55 +0000 LauraH http://www.curethenhs.co.uk/?p=1773 http://consultations.dh.gov.uk/nhs-constitution-team/bb33575d

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Request for comments: The Department of Health are seeking comments on a draft guide for patients and the public giving feedback and making complaints about NHS care and services 

http://consultations.dh.gov.uk/nhs-constitution-team/bb33575d

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Review into whistle blowing http://www.curethenhs.co.uk/news/review-into-whistle-blowing/ http://www.curethenhs.co.uk/news/review-into-whistle-blowing/#comments Mon, 11 Aug 2014 20:45:16 +0000 Julie Bailey http://www.curethenhs.co.uk/?p=1763 Robert Francis announces the review into whistle blowing
Details of how people can share their experiences of trying to raise concerns within the NHS
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July Blog http://www.curethenhs.co.uk/blog/july-blog/ http://www.curethenhs.co.uk/blog/july-blog/#comments Thu, 31 Jul 2014 21:55:42 +0000 Julie Bailey http://www.curethenhs.co.uk/?p=1739 I was hoping after the Francis report that the one thing that would be improved immediately would be the complaints process. I’m disappointed to say that little has changed within some organisations. I’m still hearing how unfair patients/relatives are being treated and the, deny, delay, defend culture is still prevalent. It’s mostly the smaller District General hospitals that I hear about but not always.

Throughout the Mid Staffs Public Inquiry (MSPI) we heard just how difficult it was for complainants to be heard, for whistle blowers ...]]> I was hoping after the Francis report that the one thing that would be improved immediately would be the complaints process. I’m disappointed to say that little has changed within some organisations. I’m still hearing how unfair patients/relatives are being treated and the, deny, delay, defend culture is still prevalent. It’s mostly the smaller District General hospitals that I hear about but not always.

Throughout the Mid Staffs Public Inquiry (MSPI) we heard just how difficult it was for complainants to be heard, for whistle blowers too, but I will come onto that later. Cure the NHS have suggested time and time again that “How to raise your concerns” should be displayed on ward walls, for all to see. Complaints are a rich source of information and an organisation that wants to learn should make it easier for patients and relatives.

I still hear from people who have no idea how to complain and I still hear from complainants being tortured by the response when they have made a complaint. It still seems that case notes are used as the evidence to answer a complaint and very often the ward staff answer their own complaints.

I am not hearing the numbers or the extent of failings that I used to. On occasions, I used to be so inundated with complaints I could hone down to particular wards, even particular shifts within individual hospitals. I’m still hearing from complainants but the failings are more on an individual basis or ward failure and not systemic as I used to hear.

I still hear from complainants who have been involved in the NHS complaints process for many years. Some are still searching for the truth many years after their loved one has been harmed. There’s very little we can do apart from trying to learn from their experience. The opportunity to learn lessons for the organisation has long gone and normally so has the truth as to what did happen. I always remind the group that we are the lucky ones as we have each other. There are many out there who are battling alone and all they want is answers to why they or their loved one suffered.

Cure have recently developed a new approach to the way we handle complaints/concerns. We have been contacting the senior management within the organisation and alerting them to the problems we have been informed about. Most have welcomed the real time feedback and responded well but this approach is only useful to those who are on a ward or who have been a recent patient.

Cure is also developing a new approach when dealing with complaints referred to us that are part of the NHS complaints process. We are hoping it will lead to organisations improving their complaints process. We will soon start publishing edited complaint letters and contrasting them with the hospital response to the concerns raised. We are still working on this but we are hoping to expose those organisations that need to improve the way they handle complaints.

The Government has recently announced that Robert Francis will be heading the “Freedom and responsibility to Speak up” review into whistleblowing within the NHS. At the MSPI we heard how difficult it was for Helene Donnelly an A&E nurse who tried to raise concerns about the way patients were being treated. If you haven’t read any of the evidence to the MSPI, I urge you to read her evidence. It was heart breaking to sit and listen to, but we know she is one of many within the NHS who are treated this way.

We were disappointed along with the whistle blowers themselves that the Government didn’t award a statutory inquiry but a similar thing happened at Mid Staffs. We were given review after review and then an independent inquiry (secret inquiry), finally we were awarded the public inquiry. Reading any of the experiences of those who have tried to raise concerns tells us a wider inquiry is needed with Dr Raj Mattu case and Sharmila Chowdrey being the most recent. 

Stories of NHS staff- 12 documented cases of victimised NHS staff

We were invited to a meeting with Robert Francis to discuss the review but sadly no one was able to attend due to holidays, we will update when we know more.

Change is happening in the NHS, getting this review is testament to that but it is slower than we would have wanted. I’m still getting invitations to talk to those in the NHS and as long as they are listening I will keep talking, to try and make the NHS safer.

Leaving you on a positive note I have been talking to more clinical staff taking on leadership roles within the NHS and wards should now be staffed safely. Staff being able to speak out safely would ensure they are.

NICE unveils safe staffing plans for nursing care in wards

Cure the NHS has recently become a small charity and there are now openings for others to join us. We are anxious to hear from people with IT & Marketing skills to help us implement our future plans.

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The BBC want to hear about the failings of the NHS complaints process http://www.curethenhs.co.uk/news/the-bbc-want-to-hear-about-the-failings-of-the-nhs-complaints-process/ http://www.curethenhs.co.uk/news/the-bbc-want-to-hear-about-the-failings-of-the-nhs-complaints-process/#comments Tue, 08 Jul 2014 10:19:38 +0000 Julie Bailey http://www.curethenhs.co.uk/?p=1645 I urge everyone to share your experience with the BBC as we need to expose what is happening within the complaints procedure, once again! I know we have to keep telling that there is a problem but perhaps one day someone will listen and act.

We need a much more independent process

http://www.bbc.co.uk/news/health-28200889

 

To add your comments add the subject line NHS complaints haveyoursay@bbc.co.uk

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I urge everyone to share your experience with the BBC as we need to expose what is happening within the complaints procedure, once again! I know we have to keep telling that there is a problem but perhaps one day someone will listen and act.

We need a much more independent process

http://www.bbc.co.uk/news/health-28200889

 

To add your comments add the subject line NHS complaints haveyoursay@bbc.co.uk

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Westbourne – Know your campaigners event http://www.curethenhs.co.uk/news/westbourne-know-your-campaigners-event/ http://www.curethenhs.co.uk/news/westbourne-know-your-campaigners-event/#comments Tue, 24 Jun 2014 20:54:03 +0000 Julie Bailey http://www.curethenhs.co.uk/?p=1637 Know your campaigners – speaker briefing note Wednesday 25 th June 2014 |  | 17 Carlton House Terrace

Who we are Westbourne is a communications consultancy (www.changeopinion.com). We help organisations tell their story and have effective conversations with the people that matter to them. Our specialist engagement practice, Engage Opinion (www.engageopinion.com), works with clients to connect with their communities and make better decisions. We encourage our clients to sit down with campaigners to have a genuine, honest dialogue on key issues.

Background to the event – the report With new democratic powers and the rise of social media ...]]> Know your campaigners – speaker briefing note
Wednesday 25
th
June 2014 |  | 17 Carlton House Terrace

Who we are
Westbourne is a communications consultancy (www.changeopinion.com). We help
organisations tell their story and have effective conversations with the people that
matter to them.
Our specialist engagement practice, Engage Opinion (www.engageopinion.com), works
with clients to connect with their communities and make better decisions. We encourage
our clients to sit down with campaigners to have a genuine, honest dialogue on key
issues.

Background to the event – the report
With new democratic powers and the rise of social media the traditional balance of
power has changed; and in recent years we have seen the visibility and efficacy of
campaigns increase dramatically.
This has led to a ‘battleground’ culture and companies and campaigners routinely
approach each other with a default attitude of hostility. Companies see campaigners as
impediments to whatever they are trying to achieve. Campaigners feel they have
something important to say but are being ignored.
We decided to speak directly to around 30 of the most active individuals from across the
country to understand more about the experience from the other side of the table.
We asked them about some of the challenges they face in getting their voices heard and
how they would like to be engaged and produced a report, Know Your Campaigners, that
summarised our findings.

The Panel
We have put together an interesting and diverse collection of panellists to discuss the
role, importance and changing nature of engagement. Alongside yourself, this will
include:
 Peter Tatchell, Peter Tatchell Foundation
 Dr Evan Harris, Hacked Off
 Lottie Dexter, One Million Jobs

The purpose of the event
The event will launch the report “Know your Campaigners” and will be an opportunity to
summarise the findings and delve deeper into the issues, bringing together campaigners
and organisations to talk together in one room as part of a constructive conversation.

Who will be invited?
Invitations for the event will be sent to Heads of Communication and Engagement at all
of the major private and public sector organisations involved in key campaigning areas
such as development, healthcare, media, equalities. We will also be inviting consumer
groups, smaller campaigns and the heads of campaigns at major charities and NGOs,
including many of the campaigners that we interviewed for the report.

The event agenda
The agenda for the event will be as follows:-
 Introduction to the event and speakers by Chair (James Bethell) (5 mins).
 Presentation of the findings of the report by Westbourne Engage Opinion team (10
mins).
 Panel discussion (30 mins).
 Audience Question and Answer session (40 mins).
 Wrap up by Chair (5 mins).
 Drinks and networking.

The format of the discussion
Your experience on the Cure The NHS campaign offers a fascinating insight into
engagement that would complement the findings of our report very well.
There format of the event will be an informal Question Time style panel discussion, with
questions from the Chair followed by the audience.
Panellists will therefore not be expected to draft speeches for the event, but it would be
helpful if you could prepare talking points you might like to raise in your answers around
the following questions:-
 the importance of engagement
 if, how and why engagement is changing
 why your campaign values engagement
 your experience of the difference between public and private sector engagement
(including good and bad practice examples)
 what organisations should do to better engage with campaigners

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Julie Bailey CBE – blog for the GMC http://www.curethenhs.co.uk/news/julie-bailey-cbe-blog-for-the-gmc/ http://www.curethenhs.co.uk/news/julie-bailey-cbe-blog-for-the-gmc/#comments Fri, 20 Jun 2014 19:16:07 +0000 Julie Bailey http://www.curethenhs.co.uk/?p=1629 http://gmcuk.wordpress.com/2014/06/20/learning-the-lessons-of-mid-staffs/

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New Health Select Committee Chair – Why Charlotte Leslie gets our vote – 17th June 2014 http://www.curethenhs.co.uk/news/new-health-select-committee-chair-why-charlotte-leslie-gets-our-vote-17th-june-2014/ http://www.curethenhs.co.uk/news/new-health-select-committee-chair-why-charlotte-leslie-gets-our-vote-17th-june-2014/#comments Tue, 17 Jun 2014 21:55:48 +0000 Julie Bailey http://www.curethenhs.co.uk/?p=1621  

There has never been a time when healthcare has been so intensely under public scrutiny. Recent years have seen various reports that that have shocked the nation and triggered commitments from a wide range of organisations involved in the commissioning, regulation and provision of healthcare, to implement significant reforms.  In this period of flux and change, the role of the Health Select Committee will be more crucial than ever before. The sudden departure of Stephen Dorrell as Chair of the committee therefore leaves a gap that ...]]>  

There has never been a time when healthcare has been so intensely under public scrutiny. Recent years have seen various reports that that have shocked the nation and triggered commitments from a wide range of organisations involved in the commissioning, regulation and provision of healthcare, to implement significant reforms.  In this period of flux and change, the role of the Health Select Committee will be more crucial than ever before. The sudden departure of Stephen Dorrell as Chair of the committee therefore leaves a gap that needs to be filled by exactly the right person.

One of the lessons of recent years is that listening to the voice of patients and their families can be a powerful barometer for culture and safety in healthcare, yet too often in politics, these are the very voices that are heard the least.  Anne Clwyd bucked the trend in such a powerful way when she stood up in the commons and recited the real experience of patients and families who have written to her about their experiences of care. Another politician who has been shown to buck the trend is Charlotte Leslie. Time and time again, Charlotte has shown that she has the courage to listen to patients, whistle-blowers and front line staff and ask the difficult questions others have stayed silent about.

It is a sad reality that in the history of healthcare in the UK, seminal reports and commitments to make changes have a nasty habit of failing to result in sustained change. In 2001, Professor Ian Kennedys report into the deaths of babies undergoing heart surgery at the Bristol Royal infirmary, recommended “The NHS must root out unsafe practices and learn from its errors”. We must ensure that in 10 years’ time, we aren’t looking back at the Francis recommendations and asking why nothing changed. To do this, it’s clear that this time, we need to do something different.

Writing about her decision to stand for HSC Chair, Charlotte describes a  “…passion to bring our political discourse about health and the NHS closer to ward, surgery, care-home or street level reality….” and states “….if we are to really change cultures, we cannot shy away from hard truths.”

These are easy words to say, but in Charlotte Leslie’s case, everyone who has any experience of her as a politician, knows her sincerity and conviction. The Health Select Committee must be a fearless forum for highlighting difficult issues and challenging the system on behalf of the people that matter most; the patients and families who use services and dedicated staff who work to put patients first. Charlotte has a track record for doing exactly this and for this reason, gets our vote as the new Health Select Committee Chair.

James Titcombe

Julie Bailey – Cure the NHS

Dr Kim Holt – Chair Patients First

Professor Brian Jarman

Dr Raj Mattu

 

 

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Snowy white peaks http://www.curethenhs.co.uk/blog/snowy-white-peaks/ http://www.curethenhs.co.uk/blog/snowy-white-peaks/#comments Tue, 10 Jun 2014 10:06:46 +0000 Julie Bailey http://www.curethenhs.co.uk/?p=1603 Last week I attended the BME network conference in London and what an eye opener. The room was full of people with experiences of injustice and discrimination within the NHS workplace. At times it was really difficult to sit and listen to the way people have discriminated against because of the colour of their skin. My speech focussed on the discrimination the elderly experience not only within the NHS but Society itself.  I went home with my eyes opened worrying how difficult it must be ...]]> Last week I attended the BME network conference in London and what an eye opener. The room was full of people with experiences of injustice and discrimination within the NHS workplace. At times it was really difficult to sit and listen to the way people have discriminated against because of the colour of their skin. My speech focussed on the discrimination the elderly experience not only within the NHS but Society itself.  I went home with my eyes opened worrying how difficult it must be to be elderly and BME.

I missed the morning of the conference and Roger Kline’s presentation

http://www.mdx.ac.uk/aboutus/news-events/news/snowy-white-peaks.aspx

This is really sobering reading and tells me we can all play our part. I met so many BME champions that day all trying to challenge this poor practice, we must do the same.

 

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NHS Wales & previous reports http://www.curethenhs.co.uk/news/nhs-wales-previous-reports/ http://www.curethenhs.co.uk/news/nhs-wales-previous-reports/#comments Mon, 09 Jun 2014 17:14:03 +0000 Julie Bailey http://www.curethenhs.co.uk/?p=1587 Misery for elderly now and then

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Misery for elderly now and then

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Silent Protest http://www.curethenhs.co.uk/news/silent-protest/ http://www.curethenhs.co.uk/news/silent-protest/#comments Fri, 06 Jun 2014 20:14:44 +0000 Julie Bailey http://www.curethenhs.co.uk/?p=1559 On the 16th June at 9am Cure the NHS will alongside Patient First stage a silent protest outside the Royal College of Nursing (RCN) annual conference.
We will be protesting at the lack of support that the RCN offers it’s members when they try to raise concerns about patient care/safety.
After the Mid Staffs Public Inquiry the RCN made a promise to change and to start supporting staff when they tried to raise concerns. Very little has changed for nurses who try to raise concerns. Many contact us in tears on a regular basis as their union the RCN has not helped them.  They tell us  their lives are ruined just for trying to help patients and it is not uncommon for them to lose their jobs. It is now time for us the patients to stand side by side showing our support for these brave nurses who should be allowed to Speak out Safely.
Show your support and join us on the 16th June at 9am
The address of the conference centre is:
Arena and Convention Centre Liverpool,
Kings Dock
Liverpool Waterfront
L3 4FP
Here is the conference website http://http://www.accliverpool.com
Here is the link for travel by train & car http://http://www.accliverpool.com/visiting-us/travelling-here/
Julie Bailey
07708469513
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