The BBC want to hear about the failings of the NHS complaints process

I urge everyone to share your experience with the BBC as we need to expose what is happening within the complaints procedure, once again! I know we have to keep telling that there is a problem but perhaps one day someone will listen and act.

We need a much more independent process


To add your comments add the subject line NHS complaints

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Westbourne – Know your campaigners event

Know your campaigners – speaker briefing note
Wednesday 25
June 2014 |  | 17 Carlton House Terrace

Who we are
Westbourne is a communications consultancy ( We help
organisations tell their story and have effective conversations with the people that
matter to them.
Our specialist engagement practice, Engage Opinion (, works
with clients to connect with their communities and make better decisions. We encourage
our clients to sit down with campaigners to have a genuine, honest dialogue on key

Background to the event – the report
With new democratic powers and the rise of social media …

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Julie Bailey CBE – blog for the GMC

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