I was hoping after the Francis report that the one thing that would be improved immediately would be the complaints process. I’m disappointed to say that little has changed within some organisations. I’m still hearing how unfair patients/relatives are being treated and the, deny, delay, defend culture is still prevalent. It’s mostly the smaller District General hospitals that I hear about but not always.
Throughout the Mid Staffs Public Inquiry (MSPI) we heard just how difficult it was for complainants to be heard, for whistle blowers …Read More »