July Blog

I was hoping after the Francis report that the one thing that would be improved immediately would be the complaints process. I’m disappointed to say that little has changed within some organisations. I’m still hearing how unfair patients/relatives are being treated and the, deny, delay, defend culture is still prevalent. It’s mostly the smaller District General hospitals that I hear about but not always.

Throughout the Mid Staffs Public Inquiry (MSPI) we heard just how difficult it was for complainants …

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The BBC want to hear about the failings of the NHS complaints process

I urge everyone to share your experience with the BBC as we need to expose what is happening within the complaints procedure, once again! I know we have to keep telling that there is a problem but perhaps one day someone will listen and act.

We need a much more independent process



To add your comments add the subject line NHS complaints haveyoursay@bbc.co.uk

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Westbourne – Know your campaigners event

Know your campaigners – speaker briefing note
Wednesday 25
June 2014 |  | 17 Carlton House Terrace

Who we are
Westbourne is a communications consultancy (www.changeopinion.com). We help
organisations tell their story and have effective conversations with the people that
matter to them.
Our specialist engagement practice, Engage Opinion (www.engageopinion.com), works
with clients to connect with their communities and make better decisions. We encourage
our clients to sit down with campaigners to have a genuine, honest dialogue on key

Background to the event – the report
With new democratic powers …

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